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Burst Pipe or Major Leak

Immediate steps to minimize water damage before help arrives.

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Locked Out of Home

Safe ways to regain entry without damaging your property.

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Phone Hacked or Stolen

Steps to secure your accounts and personal information.

Important

Power Outage

Troubleshooting and safety measures during a blackout.

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Suspected Scam

How to verify and protect yourself from fraudulent attempts.

Important

No Heat in Winter

Emergency heating solutions and troubleshooting.

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Burst Pipe Emergency

High Urgency Last updated: Today

Safety First

If water is near electrical outlets or appliances, turn off electricity at the main breaker before proceeding.

Immediate Steps

Locate the Main Water Shutoff

Find where the main water line enters your home (usually in basement, crawlspace, or near water heater) and turn the valve clockwise to shut off water to the entire house.
Open Faucets to Relieve Pressure

After shutting off main valve, open faucets on the lowest level of your home to drain remaining water from pipes and relieve pressure.
Contain the Leak

Use towels, buckets, or containers to catch water and minimize damage. For small leaks, pipe clamps or rubber patches can provide temporary fixes.
Document Damage

Take photos/video of the damage for insurance claims before starting cleanup.
Call a Plumber

Even with temporary fixes, you'll need professional repair. Use our Find Help section for local emergency plumbers.

Prevention Tips

Insulate pipes in unheated areas before winter
Know where your main water shutoff is before emergencies occur
Consider installing water leak detectors
Replace old pipes or have them inspected regularly

Pro Tip

Keep basic plumbing tools (pipe wrench, pliers, pipe tape) and emergency repair supplies (pipe clamps, rubber sheets) in your home for quick fixes.

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Emergency Preparedness Resources

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Essential items every household should have for emergencies.

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Home Emergency Plan Guide

Step-by-step to create a family emergency plan.

What People Are Saying

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